Terms and Conditions
Man with Van Hornsey Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Hornsey provides removal and related services. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
1.1 The Company refers to the Man with Van Hornsey removal service provider.
1.2 The Customer refers to any individual, partnership, company or organisation that books or receives services from the Company.
1.3 Services refers to removal, collection, delivery, man and van, loading, unloading, packing, transport, and any associated services provided by the Company.
1.4 Goods refers to any items, belongings, furniture, equipment or materials that the Company is asked to handle, transport or store.
1.5 Contract refers to the agreement between the Customer and the Company for the provision of services, incorporating these Terms and Conditions.
2. Scope of Services
2.1 The Company provides removal and man and van services for domestic and commercial customers, including collection, loading, transportation, unloading and basic positioning of items at the destination address as agreed in advance.
2.2 Any additional services, such as packing, dismantling, reassembly of furniture or multiple collection and delivery points, must be agreed at the time of booking and may incur additional charges.
2.3 The Company does not undertake specialist removals such as fine art, high value antiques or hazardous materials unless expressly agreed in writing prior to the booking.
3. Booking Process
3.1 Bookings may be made by the Customer through the Company’s designated booking channels as advised by the Company from time to time.
3.2 When making a booking, the Customer must provide accurate and complete information, including but not limited to collection and delivery addresses, access details, parking arrangements, nature and approximate volume of goods, special handling requirements, and desired dates and times.
3.3 The Company will provide a quotation based on the information supplied by the Customer. Quotations are usually given as a fixed price, hourly rate or a combination of both, depending on the type and scope of the service.
3.4 A booking is only confirmed when the Customer has accepted the quotation and, where required, paid any deposit or prepayment specified by the Company. Until confirmation, dates and times remain subject to availability and may be offered to other customers.
3.5 The Customer is responsible for checking all details on the booking confirmation and must immediately notify the Company of any inaccuracies. Failure to do so may result in additional charges or the inability to complete the service as requested.
4. Quotations and Pricing
4.1 Quotations are based on the information provided by the Customer and on normal access and parking conditions at both collection and delivery locations.
4.2 The Company reserves the right to amend or withdraw a quotation if the information supplied is incomplete, inaccurate or changes materially before the service is carried out.
4.3 Additional charges may apply in circumstances including, but not limited to, waiting time caused by the Customer, significantly larger volume of goods than stated, additional flights of stairs or difficult access not previously disclosed, or the requirement for extra staff or vehicles.
4.4 Unless otherwise stated, all prices quoted are exclusive of congestion charges, tolls, parking fees, and any local authority charges that may apply. Such charges will be added to the final invoice where applicable.
5. Payments
5.1 The Customer agrees to pay the charges for the services in accordance with the rates and payment terms agreed at the time of booking.
5.2 The Company may require full payment in advance or a deposit to secure the booking. Any remaining balance is payable on completion of the service or as otherwise specified by the Company.
5.3 Payment must be made using an accepted payment method as notified by the Company. The Customer must ensure that sufficient funds are available at the time payment is due.
5.4 If payment is not made when due, the Company reserves the right to withhold or suspend services, to retain goods until full payment is received, and to charge interest on overdue amounts at a reasonable commercial rate.
5.5 Any queries relating to charges must be raised by the Customer within seven days of the date of the invoice. After this period, charges shall be deemed accepted.
6. Cancellations, Amendments and Waiting Time
6.1 The Customer may cancel or amend a booking by giving notice to the Company through the same channel used for booking or another method agreed by the Company.
6.2 If the Customer cancels more than 48 hours before the scheduled start time, any deposit paid may be refundable at the discretion of the Company, less any reasonable administrative costs.
6.3 If the Customer cancels within 24 to 48 hours of the scheduled start time, the Company reserves the right to charge up to 50 percent of the agreed price.
6.4 If the Customer cancels on the day of service, or the Company is unable to carry out the service due to the Customer’s default, the Company may charge up to 100 percent of the agreed price.
6.5 If the Customer wishes to change the date, time or scope of the service, this is subject to availability and may result in an adjustment to the price. Short notice changes may be treated as a cancellation and rebooking at the Company’s discretion.
6.6 Waiting time caused by the Customer, including delays in gaining access to premises or delays in keys being made available, may be charged at the Company’s standard hourly waiting rate.
7. Customer Responsibilities
7.1 The Customer is responsible for ensuring that:
a. All goods are properly packed, labelled and ready for transport unless packing services have been specifically booked.
b. All appliances are disconnected, defrosted, emptied and secure for transport.
c. Fragile items are adequately protected and clearly identified.
d. The Company has suitable access to the premises, including off-street or legal parking where possible.
e. Any required permits or permissions for parking or access are obtained in advance, unless agreed that the Company will arrange them.
7.2 The Customer must not ask the Company to transport any items that are illegal, dangerous, flammable, explosive, corrosive, perishable or otherwise unsuitable for transport in a standard vehicle.
7.3 The Customer must be present or represented at both collection and delivery addresses to ensure that the correct goods are collected and delivered and to sign any required documentation.
8. Company Responsibilities
8.1 The Company will use reasonable care and skill in providing the services and will take reasonable steps to protect the Customer’s goods during loading, transport and unloading.
8.2 The Company will endeavour to adhere to agreed dates and times but cannot accept liability for delays caused by events outside its reasonable control, including but not limited to traffic, road closures, adverse weather or vehicle breakdown.
8.3 In the event of a significant delay or inability to complete the service, the Company will inform the Customer as soon as reasonably practicable and will seek to agree an alternative arrangement.
9. Liability and Limitations
9.1 The Company’s liability for loss of or damage to goods arising from negligence or breach of contract shall be limited to a reasonable sum, having regard to the value of the goods and the charges paid for the service, unless otherwise agreed in writing.
9.2 The Company shall not be liable for any loss or damage that is not reasonably foreseeable, nor for any indirect or consequential losses, including loss of profit, loss of enjoyment, inconvenience or emotional distress.
9.3 The Company will not be liable for loss of or damage to:
a. Items packed by the Customer where damage arises from inadequate or unsuitable packing.
b. Cash, jewellery, watches, precious stones, documents, data, or any items of a similar nature or value unless specifically declared and agreed in advance.
c. Goods that were already damaged, defective or fragile and where this condition contributed to the loss or damage.
9.4 The Customer must notify the Company in writing of any visible loss or damage as soon as reasonably possible and in any event within 48 hours of completion of the service. For non-visible loss or damage, notification must be made within seven days of the service. Failure to notify within these time limits may affect the ability to investigate and resolve the matter.
9.5 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, for fraud, or for any other liability which cannot be excluded under applicable law.
10. Insurance
10.1 The Company may hold appropriate insurance cover for its removal services. Details of cover can be made available on request.
10.2 The Customer is advised to check that their own home, contents or business insurance policies provide adequate cover for goods in transit and during removal. The Customer remains responsible for arranging additional insurance if required.
11. Waste, Disposal and Environmental Regulations
11.1 The Company operates in accordance with applicable waste and environmental regulations. The Company is not a general waste carrier and will only remove and dispose of items that it is legally permitted to handle.
11.2 The Customer must not place household rubbish, building waste, hazardous materials, chemicals, paints, solvents, gas cylinders, car batteries, tyres or any similar items amongst general goods for removal unless expressly agreed in advance for lawful disposal.
11.3 Where the Company agrees to remove items for disposal or recycling, the Customer confirms that they have the right to dispose of those items and authorises the Company to handle them in accordance with relevant regulations.
11.4 Additional charges may apply for disposal services, recycling, bulky items, or items requiring special handling under environmental or waste regulations.
12. Parking, Access and Charges
12.1 The Customer is responsible for providing suitable parking for the Company’s vehicle at both collection and delivery locations, as close as reasonably possible to the entrance.
12.2 The Customer is responsible for any parking permits, vouchers or access permissions required, unless otherwise agreed with the Company in advance.
12.3 Any fines, penalties or charges incurred by the Company’s vehicle as a direct result of inadequate or incorrect information provided by the Customer, or failure to arrange necessary permissions, may be charged to the Customer.
13. Delays and Events Beyond Control
13.1 The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure is due to events beyond its reasonable control, including but not limited to traffic congestion, accidents, vehicle breakdowns, extreme weather, strikes, public disturbances, or actions of third parties.
13.2 In such circumstances, the Company will make reasonable efforts to minimise disruption and complete the service as soon as reasonably practicable, but time shall not be of the essence unless expressly agreed in writing.
14. Complaints and Dispute Resolution
14.1 If the Customer is dissatisfied with any aspect of the service, they should notify the Company as soon as possible, providing full details of the issue.
14.2 The Company will investigate complaints in a fair and timely manner and will endeavour to reach an amicable resolution with the Customer.
14.3 If a dispute cannot be resolved directly, both parties agree to consider informal negotiation or mediation before commencing any formal legal proceedings, where reasonable and appropriate.
15. Privacy and Data Protection
15.1 The Company will collect and use personal data provided by the Customer for the purposes of administering bookings, providing services, processing payments, and meeting legal obligations.
15.2 The Company will take reasonable steps to keep the Customer’s personal data secure and will not sell or share such data with third parties except where necessary for the provision of services or where required by law.
16. Variation of Terms
16.1 The Company reserves the right to amend these Terms and Conditions from time to time. Any updated terms will apply to new bookings from the date they are published or communicated.
16.2 The version of the Terms and Conditions in force at the time of booking will apply to that specific contract unless otherwise agreed in writing.
17. Severability
17.1 If any provision of these Terms and Conditions is held to be invalid, illegal or unenforceable by a court or other competent authority, such provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable or, if such modification is not possible, deleted.
17.2 Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
By confirming a booking with Man with Van Hornsey, the Customer acknowledges that they have read, understood and agreed to these Terms and Conditions.
