Man With Van Hornsey Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Hornsey provides moving, transport, loading, unloading, and related services to customers in the UK. By making a booking, requesting a quotation, or allowing the service to begin, the customer agrees to be bound by these terms. They are designed to protect both the customer and the service provider by explaining responsibilities, limits of liability, payment rules, and legal obligations. For clarity, references to “we,” “us,” and “our” mean the service provider operating the van and labour service, while “you” or “the customer” means the person, business, or organisation booking the service.

Man With Van Hornsey may provide a range of services including single-item transport, house moves, office relocations, furniture delivery, collection services, and associated loading or unloading assistance. The exact service to be provided will depend on the booking details confirmed in writing, by message, or by another agreed method. Any quotation or estimate is based on the information supplied by the customer and may change if the actual job differs from what was described at the time of booking.

These terms apply to all bookings unless a separate written agreement states otherwise. If any part of these terms is found to be unenforceable, the remaining sections will continue to apply. Nothing in these terms affects your statutory rights under UK consumer law where those rights cannot be excluded.

1. Booking Process

A booking is only confirmed once we have accepted the request and provided confirmation by email, message, or another agreed communication channel. A request for a quote does not in itself create a binding contract. To arrange a booking, you must provide accurate and complete information about the collection point, delivery point, access conditions, item sizes, number of items, preferred dates and times, and any special handling requirements. If the job involves stairs, limited parking, long carries, lift restrictions, or fragile items, you must tell us before the service begins.

We may ask for photographs, item lists, or further details in order to assess the work properly. A booking may be accepted subject to vehicle availability, staffing, weather conditions, access considerations, and legal driving or parking restrictions. We reserve the right to decline any booking that cannot be carried out safely, lawfully, or within the agreed service scope. If the customer changes the job details after confirmation, we may revise the price, timing, or equipment requirements accordingly.

You are responsible for ensuring that the booked time is suitable and that someone authorised is available to meet us at the collection or delivery address if needed. Delays caused by customer unavailability, incorrect address details, or poor access may result in waiting charges or rescheduling. If goods are to be collected from or delivered to a third party, you must ensure they are aware of the booking and prepared to hand over or receive the items.

2. Pricing and Payments

Prices may be quoted as an hourly rate, fixed fee, or a combination of both depending on the nature of the work. Unless stated otherwise, all prices are exclusive of VAT if VAT is applicable. Quotes are based on the information provided before the job begins and may be adjusted if the actual work is materially different from the original description. Additional charges may apply for congestion, tolls, parking costs, heavy items, awkward access, stair carries, dismantling, assembly, waiting time, storage, or extra journeys requested by the customer.

Payment terms will be confirmed at the time of booking or before the service starts. Unless otherwise agreed in writing, payment is due immediately upon completion of the job. We may request a deposit, part payment, or full prepayment for some bookings, particularly for larger moves, same-day work, or services requiring reserved time slots. Accepted payment methods may include bank transfer, card payment, cash, or another method agreed in advance.

If payment is not made when due, we may withhold the release of goods where lawful and practical, charge reasonable interest on late sums in accordance with applicable law, and recover any associated debt collection or enforcement costs to the extent permitted by law. You must ensure that funds are available and that any account or payment details provided are correct. Chargebacks or payment reversals made without valid reason may be treated as a breach of these terms.

3. Cancellations, Rescheduling, and Delays

Either party may request a change to the booking time or date, but any change is subject to availability and confirmation. If you need to cancel, please do so as early as possible so that the slot can be offered elsewhere. For bookings cancelled by the customer, cancellation charges may apply depending on how much notice is given, the resources already committed, and whether the service has already started. Any deposit paid may be retained in full or in part to cover administration, lost time, or costs already incurred, unless we agree otherwise.

If you cancel at short notice, fail to provide access, are unavailable at the agreed time, or are not ready for collection, we may treat the booking as a late cancellation or a failed attendance. In such cases, a reasonable fee may be charged based on time reserved, travel already undertaken, labour committed, and any other direct costs. If we need to cancel because of vehicle breakdown, unsafe conditions, staff illness, legal restrictions, or events outside our control, we will aim to give notice and may offer an alternative time where possible.

Delays caused by traffic, road closures, adverse weather, or circumstances beyond our control do not automatically entitle you to compensation. However, we will act reasonably and keep you informed where practical. If the service cannot continue due to an event beyond our control, the booking may be paused, rescheduled, or ended on a pro-rata basis for work completed up to that point.

4. Customer Responsibilities

You must ensure that all items being moved are properly prepared for transport, unless preparation has been specifically included in the agreed service. This includes securing loose parts, emptying drawers where appropriate, disconnecting utilities only if safe and agreed, and removing items that must not be transported with the rest of the load. You are responsible for declaring any fragile, valuable, hazardous, perishable, or restricted goods before the job begins.

It is your responsibility to provide safe and lawful access to the property, including any parking permissions, permits, keys, codes, or instructions needed to complete the work. You must also ensure that items to be moved are legally owned by you or that you have authority to arrange their transport. We may refuse to handle goods that appear unsafe, illegally obtained, improperly packed, or unsuitable for transport in a standard van service.

You should remove or protect items of exceptional sentimental or financial value before the move if they are not essential to the service. Unless agreed in writing, we do not provide specialist packing, climate-controlled transport, or insured storage. Any instructions given by us regarding lifting, packing, or routing are intended to reduce risk and should be followed where reasonable.

5. Liability and Insurance

We will take reasonable care when handling goods, property, and premises, but our liability is limited to losses directly caused by our negligence or breach of contract and only to the extent permitted by law. We are not responsible for pre-existing damage, wear and tear, hidden defects, or damage caused by inadequate packing, faulty assembly, or customer instructions. Where the customer has packed items themselves, the customer accepts the risk arising from that packing unless damage is caused by our proven negligence.

We are not liable for indirect or consequential losses such as loss of profit, loss of opportunity, missed appointments, or business interruption. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. If a claim is made, you must notify us as soon as reasonably possible and provide evidence, photographs, and reasonable cooperation so the matter can be assessed.

Where liability is established, our total liability for any one booking will, unless otherwise required by law, be limited to the amount paid or payable for the specific service in question. If goods are damaged, we may, at our discretion, arrange repair, replacement, or compensation up to the relevant limit. Customers are encouraged to hold suitable insurance for high-value items and to check whether their own home, contents, or business policy covers transit and handling risks.

6. Waste Handling and Regulatory Compliance

Where a booking includes removal of unwanted items, packaging, furniture, or general rubbish, all waste must be described accurately before the service begins. We will only handle waste in accordance with applicable UK waste regulations. This means waste will be transported, sorted, transferred, or disposed of only through lawful routes and authorised facilities where required. The customer must not ask us to dispose of controlled, hazardous, clinical, chemical, or other regulated waste unless this has been expressly agreed and we are legally able to do so.

You must not conceal hazardous materials among ordinary waste or provide items that are unsafe to carry in a standard vehicle. If we discover prohibited waste, we may refuse collection, suspend the job, or charge additional costs for safe handling and lawful disposal where possible. The customer remains responsible for declaring the nature of the waste and for ensuring that it can legally be moved, stored, or disposed of under the relevant regulations.

We may require proof of identity, waste description, or other information needed to comply with our obligations. By booking a service involving waste, you confirm that you have the right to transfer the waste to us and that the waste is not subject to special restrictions unless disclosed in advance. We reserve the right to refuse any waste that would create a legal, environmental, or safety risk.

7. Prohibited and Restricted Items

We do not normally carry dangerous goods, illegal substances, live animals, explosives, firearms, or items that require special permits unless this has been specifically agreed in advance and can be lawfully transported. We may also refuse to transport items that are excessively heavy, unstable, contaminated, leaking, or likely to damage the vehicle or other goods. If prohibited items are concealed within the load, we may end the service immediately and charge for time lost and any resulting costs.

If a restricted item is accepted by mistake or on the basis of incorrect information, you remain responsible for any consequences arising from that misdescription. We may report serious safety, licensing, or legal concerns to the relevant authorities where required. For the avoidance of doubt, any acceptance of an item for transport does not mean that we accept responsibility for its compliance with any import, export, licensing, or regulatory requirement beyond what the law imposes on us directly.

We may choose, in our sole discretion, to refuse to move items that present reputational, safety, or insurance concerns. This right exists even where the items are not expressly unlawful. Our decision to refuse any item is final where reasonably based on safety, legality, or operational suitability.

8. Damage, Claims, and Complaints

If you believe damage or loss has occurred, you must notify us promptly and no later than a reasonable time after completion of the booking. Claims should include a clear description of the issue, supporting photographs where possible, and any relevant supporting documents. We may inspect the item or request further evidence before deciding whether any compensation is due. Failure to report an issue promptly may affect our ability to investigate and may limit any remedy available.

Minor scuffs, surface marks, or incidental cosmetic issues that arise despite reasonable care may not amount to a breach if they are inherent in the nature of the work, the item was inadequately protected, or the customer asked us to proceed against advice. Where a complaint is made, we will review it fairly and may offer a repair, partial refund, or other reasonable resolution if appropriate.

Any claim for missing items must be made as soon as possible after delivery and before the goods are mixed with other belongings or unpacked in a way that prevents verification. We are not responsible for items left unattended after delivery where the customer or an authorised recipient has accepted completion of the job.

9. Force Majeure

We are not liable for failure or delay in performing the service where the failure is caused by events outside our reasonable control, including severe weather, fire, flood, road closure, accident, industrial action, government action, public disorder, or equipment failure not caused by negligence. In such cases, the service may be delayed, postponed, or cancelled without liability for consequential loss.

If a force majeure event affects the booking, we will try to inform you as soon as reasonably possible and may offer a revised date or alternative arrangement if practical. Any payments already made may be applied to the rescheduled service or refunded to the extent that costs have not already been incurred. We will always act reasonably and in good faith when determining the effect of such events on the booking.

10. Governing Law and General Provisions

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction unless mandatory consumer law provides otherwise. If the customer is based in Scotland or Northern Ireland, any non-excludable statutory rights under the relevant local law remain unaffected where applicable.

Any waiver by us of a breach of these terms will not operate as a waiver of any later breach. Headings are provided for convenience only and do not affect interpretation. We may update these terms from time to time, and the version in force at the time of booking will apply unless a later version is agreed in writing. Continued use of our services after changes have been published or communicated will constitute acceptance of the updated terms for future bookings.

By placing a booking with Man With Van Hornsey, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you are booking on behalf of another person or business, you confirm that you have authority to do so and to bind that person or business to these terms. These terms aim to provide a fair, lawful, and transparent framework for a professional van and man service, a reliable man with van service, and a practical Man With Van Hornsey removal solution for customers across the UK.